PRIVACY POLICY

Your Privacy, Our Priority: Ensuring the protection of your personal data throughout your journey with MYWAY.

MYWAY Privacy Policy

Last Updated: February 2025

MYWAY, a brand of Mata Hall Operations S.A. de C.V. (“MYWAY,” “we,” “our,” or “us”), is committed to protecting the privacy of individuals who use our application, website, and services (collectively, the “MYWAY Platform”). This Privacy Policy outlines how we collect, use, store, and share information from MYWAY customers and individuals who interact with our services.

By using the MYWAY Platform and services, you consent to the terms described in this Privacy Policy. If you have any questions, please contact us.

1. Information We Collect

We collect information to provide and enhance our services. This includes data provided directly by users, information gathered through service usage, and details from third-party sources.

A. Information You Provide

  • Account Registration: When you create an account, we collect your name, email, phone number, address, profile picture, payment details, and login credentials.
  • Customer Support & Feedback: We gather information when you contact our support team, provide feedback, or rate drivers.
  • Demographic Data: We may collect survey responses and demographic details you voluntarily submit.

B. Information Collected Through Usage

  • Ride & Service Data: We collect details of your ride history, pickup and drop-off locations, route preferences, and transaction history.
  • Video & Security Recordings: To ensure safety, MYWAY vehicles are equipped with security cameras that record all passengers and drivers. Footage is securely stored and reviewed only when necessary for safety, compliance, or legal reasons.
  • Photographic Records: Drivers may take images for service verification purposes, such as documenting deliveries or lost items.
  • Location Data: We collect real-time location information while the app is in use to facilitate ride-matching, navigation, and security. Location tracking may continue in the background if permitted by your device settings.
  • Device Information: We collect device-related data such as IP addresses, operating system versions, unique device identifiers, and mobile network details.
  • Usage Analytics: We monitor app interactions, including pages visited and features used, to improve user experience.
  • Communications Monitoring: Calls and messages between customers and drivers may be monitored for security, fraud prevention, and service improvement.
  • Cookies & Tracking Technologies: We use cookies to personalize user experience, optimize performance, and analyze traffic patterns. You can manage cookie settings through your browser.

C. Information from Third Parties

  • Social & Third-Party Integrations: If you register via a third-party service (e.g., Google, Facebook), we may receive associated data.
  • Corporate & Business Partners: If your employer provides access to MYWAY services, we may receive relevant information from them.
  • Fraud Prevention & Analytics Partners: We may collect additional data from third parties to prevent fraud and improve service reliability.

2. How We Use Your Information

We use the information we collect to:

  • Facilitate and manage your MYWAY account and rides.
  • Improve platform functionality and develop new features.
  • Enhance customer support and communication.
  • Ensure safety, security, and compliance with legal regulations.
  • Prevent fraud and unauthorized access.
  • Conduct research, analytics, and business performance evaluations.
  • Deliver marketing and promotional materials (with opt-out options).

3. How We Share Your Information

A. Sharing Between Customers and Drivers

  • MYWAY drivers receive essential information, including customer name, pick-up location, and ride details.
  • Customers see driver details, vehicle information, and estimated arrival time.

B. Sharing with Third Parties

We may share your information with:

  • Service Providers: Payment processors, cloud storage providers, and analytics services.
  • Corporate Accounts: If you use MYWAY through a business program, ride details may be shared with your employer.
  • Legal & Regulatory Entities: We disclose data when required by law, court orders, or law enforcement.
  • Business Transfers: In case of a merger, sale, or restructuring, customer information may be transferred to new ownership.
  • Marketing & Analytics Partners: Aggregated, non-personally identifiable data may be shared for research and marketing purposes.

4. Your Choices & Control Over Your Data

  • Email & SMS Preferences: You can opt out of marketing emails and promotional SMS messages through app settings or by contacting us.
  • Push Notifications: Manage notifications through your device settings.
  • Location Tracking: Disable location services via your device settings; however, this may limit service functionality.
  • Account Information: Review, update, or delete your account details by contacting MYWAY support.

5. Data Security & Protection

We implement industry-standard security measures, including encryption and restricted access controls, to safeguard personal data. However, no system is entirely secure, so we advise users to protect their login credentials. In case of a data breach, we will notify affected users as required by law.

6. Children’s Privacy

MYWAY services are not intended for individuals under 13 years old. If a minor uses our platform, their legal guardian must provide consent.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If significant changes occur, we will notify users through app notifications or email. Continued use of the MYWAY Platform after policy updates constitutes acceptance of the revised terms.

8. Contact Information

For privacy-related inquiries, please contact us at:

MYWAY – A Brand of Mata Hall Operations S.A. de C.V.
Eje Central Lázaro Cárdenas 831, Nueva Industrial Vallejo, Gustavo A. Madero, 07700 Ciudad de México, CDMX
rides@myway.mx